Refund policy
Returns
We’re always willing to help if your order arrived damaged or not to your satisfaction. Please see the info below for additional guidance on our return policy and process.
Coffee Products
Given that our coffee is a perishable item, we don’t offer returns on any type of coffee ordered. However, we’re always willing to assist if your order arrived damaged or if there was something else wrong with it. Our desire is always your complete satisfaction, so if there is something wrong with our coffee product, please contact us within 30 days and we’ll do our best to help in any way we can.
Non-coffee Products
For all non-coffee items like Orlando Coffee Roasters cups, t-shirts, and accessories, we do offer a 30-day return window on unused and undamaged items. If your non-coffee item came damaged, please contact us and we’ll reach out to our shipping team to make them aware of the problem. We’ll then send you a new version of the product to replace the damaged one. All online orders must be returned through the mail within the 30-day return window. We can’t accept returns at our physical locations.
We’re here to help!
For any questions about your order and our return policy, you can email us at order@orlandocoffeeroasters.com.
We’re always willing to help if your order arrived damaged or not to your satisfaction. Please see the info below for additional guidance on our return policy and process.
Coffee Products
Given that our coffee is a perishable item, we don’t offer returns on any type of coffee ordered. However, we’re always willing to assist if your order arrived damaged or if there was something else wrong with it. Our desire is always your complete satisfaction, so if there is something wrong with our coffee product, please contact us within 30 days and we’ll do our best to help in any way we can.
Non-coffee Products
For all non-coffee items like Orlando Coffee Roasters cups, t-shirts, and accessories, we do offer a 30-day return window on unused and undamaged items. If your non-coffee item came damaged, please contact us and we’ll reach out to our shipping team to make them aware of the problem. We’ll then send you a new version of the product to replace the damaged one. All online orders must be returned through the mail within the 30-day return window. We can’t accept returns at our physical locations.
We’re here to help!
For any questions about your order and our return policy, you can email us at order@orlandocoffeeroasters.com.